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Privacy Policy
Quando seeks to be the most trusted, caring, complete and exciting source for all your pet's needs throughout its life. As you do business with us, we take great care in safeguarding your personal information and in complying with all applicable Federal, Provincial, and state privacy laws, as well as our own internal standards and best practices. We want you to know that we value your privacy and are committed to responsible handling of your personal information (such as your name, physical address, email address, and phone number), and we want you to know how we handle your information. Quando primarily operates under the names Quando Enterprises, Inc. and QuandoWorld.com through our Internet or "web" sites online at QuandoWorld.com and, among others (collectively, "Site" or "Sites"). References to "Quando" in this document mean Quando Enterprises, Inc. This Privacy Policy ("Policy") describes the information, privacy and security practices for our Site. We understand and respect your privacy. We provide notice of our information handling practices; give choices about how your personal information will be used; give the opportunity to update or change your personal information; use information security safeguards; limit the sharing of your personal information; commit to complying with applicable privacy requirements; and provide ways for you to contact us about privacy concerns. When you participate in any of the activities described in this Policy and provide us with your personal information, you consent to how we collect, use and handle your information as explained in this Policy. Here we tell you what we do and do not do with the personal information you provide to us as you visit our Site; purchase our products and/or services; participate in our programs. COLLECTION, USE AND DISCLOSURE OF PERSONAL INFORMATION We may collect personal information when you: shop or take advantage of our products; establish or update an account with us; enter a contest or sweepstake; sign up and participate in our Club Quando program; participate in a survey; request a catalog; purchase and/or send an egift certificate; create or send a wish list or gift reminder; provide us with comments or suggestions; call our contact center; or subscribe to our newsletters and other programs. We may use your personal information to better assist you when you visit or call us again and to send you special offers for products and services that may be of interest to you. We do this by print advertising, including regular mail and catalogs, by email, and with general marketing communications for product or service-specific information (collectively, "Marketing Communications"). When we collect your personal information, unless you "opt-out", Quando may send you Marketing Communications. You may also "opt-out" of future Marketing Communications by following the instructions provided in this Policy. When visiting our Site, if you register for an online account or for any online offers, we may ask you to provide personal information and to select a password of your own choice to help keep personal information secure. We may use your registration information to help make your online shopping experience and orders quicker and easier, by pre-filling certain parts of your shopping information. When you make online purchases, we will collect your name, physical address, phone number, email address and billing/shipping information, as well as credit card information. This information enables us to deliver products that you have ordered; fulfill your requests; contact you or the recipient(s) of your purchase in the event of order or delivery difficulties; verify or respond to your inquiries; and deliver services and information about our products or Site to you. If you make a purchase through our Site, the personal information you provide (for example, name, physical address, and email address) will be added to our customer database. Our customer database may be used to send future Marketing Communications to you unless you specifically opt-out. Note: Online purchases require use of an email address to process the order. When participating in other Quando activities, such as entering a contest or sweepstake, registering for programs, or participating in a survey, or when you contact Quando with a question or concern, we may ask you to provide your name, physical address, phone number, email address and other information about yourself and your pets to administer the activity and deliver Marketing Communications to you. We may need to share your personal information but only with carefully selected third-party service providers in order to provide services to you, such as to fulfill orders (U.S. Postal Service, Canada Post, or other delivery companies we or you select); process payments; send Marketing Communications; maintain our Club Quando programs; monitor Site activity; conduct surveys; maintain our customer database; send mail and email; and administer drawings, contests, and rebates. We will share your personal information with our carefully selected third-party services providers on a confidential basis. These service providers are prohibited from using your personal information for any purpose other than providing Quando services. We may be required to disclose your personal information for legal reasons, such as in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may release certain personal information when we believe that such release is reasonably necessary to protect the rights, property, and safety of others and Quando. We may also release personal information in the event of a corporate sale, merger, reorganization, dissolution or similar event. We will require such parties to treat your personal information in accordance with our Policy and to use and disclose your personal information solely for the purposes for which it was collected. GENERAL INFORMATION ABOUT OUR SITE AND THE INTERNET Our Site uses Web technologies to gather navigational information about our Site and its technical efficiencies and services, such as time to connect to our Site and download pages. This information allows us to see which areas of our Site are most visited and helps improve our understanding of our customers' Site experiences. This practice also helps us improve the quality of online shopping experiences by recognizing and delivering more of the features, services and products our visitors prefer. In the process of gathering navigational information, non-personally identifiable information may be collected, such as domain type, Web browser version, service provider, and IP address, which will provide information about a visitor's use of our Site, like the time of a visitor's last visit to a Site page. Our Site uses "cookie" technology. A "cookie" is a small data file that a Website may send to your Web browser and store on your hard drive. Our Site uses cookies to simulate a continuous connection-cookies let us "remember" information about your preferences and session and allow you to move within areas of our Site without reintroducing yourself. No personally identifiable information is stored in these cookies. You may choose to set your Web browser to not accept cookies. If your cookies are disabled, you can still view our site and make a purchase. CHOICES REGARDING HOW PERSONAL INFORMATION IS USED AND ACCESSING YOUR PERSONAL INFORMATION If we are currently using your personal information to send you Marketing Communications and you want to change your options, you can "opt-out" of receiving our Marketing Communications at any time using the following directions. You may also use these directions to change your personal information and to ask us to stop providing your personally-identifiable information to our carefully selected third-party service providers. To "opt-out" of receiving Marketing Communications from Quando, do one of the following:
Quando will take the appropriate steps to implement your request to "opt-out". Please note that due to production and mailing timelines, it may take up to ten (10) business days for emails and up to six (6) weeks for direct mail and catalog to make the requested change. Until that change takes effect, you may still receive Marketing Communications from us, and we apologize for any inconvenience. Also, please note that you may still receive business-related communications such as order confirmations, product recall information, or other administrative communications. You cannot "opt-out" of these business-related communications which are necessary to fulfill services. SECURITY OF PERSONAL INFORMATION Quando strives to maintain internal controls and procedures to ensure that the personal information you share with us is handled in a safe, secure and responsible manner. When you are shopping online, we have security measures in place to help protect against loss, unauthorized access, and alteration of the information in our control. We will only disclose such information to employees and authorized service providers who require such information for the purposes described in this Policy. Quando's databases are protected by physical, technical, and procedural measures that restrict information access to authorized persons in accordance with this Policy. Although no data transmission over the Internet can be guaranteed 100% secure, and we cannot ensure against any loss, misuse, unauthorized disclosure, alteration, or destruction of data, we take reasonable precautions to prevent such unfortunate occurrences. Our information systems are maintained behind a firewall to isolate them from access by other networks connected to the Internet, and access to personally-identifiable information is granted only to associates who need the information to perform a specific job. SECURE ONLINE SHOPPING Because your credit card security is a high priority, we have taken numerous steps to ensure your payment information is processed confidentially, accurately, and securely. Our Site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your credit card information during data transport. SSL encrypts ordering information such as your name, physical address, and credit card number. To provide you with an increased level of security online, when you register for an online account, you may also select a password to access your personal information. Quando will not ask you for your password in an unsolicited communication. CHILDREN The safety of children is very important to us. Consequently, Quando does not knowingly or intentionally collect information from persons under 13 years of age without parental consent. If you are under 13 and wish to purchase items from our Site or wish to provide personal information, ask a parent or guardian for assistance. Quando cannot prohibit minors from visiting our Site and must rely on parents and guardians to decide which materials are appropriate for children under 13. QUESTIONS OR CONCERNS To report any known or suspected privacy or security breaches, or to submit privacy-related questions or complaints, please contact us in one of the following ways and we will respond within five (5) business days of receipt of your inquiry.
CHANGES/UPDATES TO THIS POLICY Because our Site will continue to implement new technologies and improve the products and services we provide, this Policy is subject to change. If there are significant changes or additions to this Policy, we will identify those changes below and/or in other communicative formats to keep you informed of any new information and procedures that may change the way we collect, use, or handle your personal information. If we change our information handling practices or this Policy in such a way that your personal information may be used or shared in a different manner, we will give you the opportunity to "opt-out" of having your information used or shared in that new way. To help you track significant changes to our Policy, a history of those changes will be noted here, beginning with changes published after July 15, 2006, our last revision date. |
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